At Neon Cooksy, customer satisfaction is important to us. This Returns & Refund Policy outlines the conditions under which returns and refunds are accepted for purchases made through our website.
Eligibility for Returns
We accept returns only for items that are defective, damaged upon delivery, or incorrect in comparison to your order. To be eligible for a return, the item must be unused, in its original packaging, and reported to us within 7 days of receiving your order.
Non-Returnable Items
Certain items cannot be returned, including:
- Products damaged due to misuse or negligence
- Items without original packaging
- Products that have been used or altered after delivery
Process for Returns
To initiate a return, please contact us at [email protected] with your order details and the reason for return. Our customer care team will review your request and provide instructions for returning the product.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
Exchanges
If you received a defective or incorrect item, we will replace it with the correct product at no additional cost, subject to availability.
Delivery Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product. In such cases, Neon Cooksy will cover the return shipping charges.
Contact Us
For any questions or assistance regarding returns or refunds, please contact us at:
Email: [email protected]