At Neon Cooksy, we aim to provide reliable and timely shipping for all orders. This Shipping Policy explains how we handle the delivery of your purchases worldwide.
Processing Time
Orders are processed within 2–4 business days after confirmation. Processing may take longer during peak seasons, holidays, or due to high demand. You will be notified if there are any significant delays.
Shipping Methods
We deliver orders through trusted courier and logistics partners to ensure safe and secure delivery. Currently, we only support Cash on Delivery as our payment method. No orders will be dispatched without confirmed delivery details.
Delivery Timeframes
Estimated delivery times vary depending on your location:
- Local orders: 5–7 business days
- International orders: 10–20 business days
Please note that delivery times may be extended due to customs procedures, local regulations, or circumstances beyond our control.
Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you confirm your order. In some cases, promotional free shipping may be offered.
Order Tracking
Once your order has been dispatched, you will receive delivery updates via email or SMS (if provided). Tracking availability may vary by region.
Failed Deliveries
If delivery is unsuccessful due to incorrect address, unavailability of the recipient, or refusal to pay for Cash on Delivery orders, the order may be returned to us. In such cases, re-delivery may incur additional charges.
Customs and Duties
For international shipments, customers are responsible for any customs duties, taxes, or additional fees imposed by their local authorities. Neon Cooksy is not liable for these charges.
Contact Us
If you have questions or require assistance regarding shipping, please contact us at:
Email: [email protected]